FAQ

We can start a project from any material if you want to create your own design. Send us a computer mock-up, a simple paper sketch, or even a photograph of a garment. Our team of graphic designers specialise in creating unique, creative and original designs. They'll find a solution to suit your needs and we'll make you a proposal.

We offer 3 design packages, 50€ - 100€ - 150€, depending on the number of products to be designed. Each package includes 1 basic design, and the amount is automatically applied to your basket depending on the number of products to be designed.

No. The logo is covered by trademark law. Reproduction is prohibited unless you have written authorisation from the logo owner.

Finding the ideal size for my clothes can seem complex, but don't worry, we've got the solution! Take a look at our size guide, specially designed and available on all our product pages. It will take you step by step through the process of taking your measurements accurately, ensuring that you get the best possible fit. Avoid basing your measurements solely on your usual size, as measurements always vary from one manufacturer to another. Instead, opt for a personalised, meticulous approach to ensure a fit that's perfectly adapted to your figure.

Your order will be delivered within 4 weeks. We will promptly inform you of the estimated date of receipt of your personalised product. However, please note that this date may be subject to adjustment in the event of public holidays, shipping delays or other specifications.

Our shipping service covers both European Union countries and international destinations. However, please note that for international shipments, shipping costs do not include taxes, customs duties and other additional charges in force in the destination country. It is therefore important to check the customs rules and regulations of the country concerned before placing your order. Our team will be happy to provide you with all the information you need and to support you throughout the international shipping process to ensure smooth, trouble-free delivery.

We are sorry, but we do not offer payment in instalments for personalised sportswear. As we produce every bespoke order, we require full payment before we start production. However, for large volume orders, we may consider special arrangements. If you require such an arrangement, please contact us in advance to discuss the options available. Our team is always ready to help and find solutions to your specific needs.

Unfortunately, once your order has been processed and validated, we cannot make any changes. Our production process is fully automated, which means that production starts immediately after the order has been validated. It is therefore important to check the sizes and design carefully before finalising your order to avoid any inconvenience. We do our utmost to provide you with a smooth and efficient shopping experience. If you have any questions or doubts about sizes or design, please do not hesitate to contact us before placing your order. We will be delighted to help you.

We can speed up the production process to meet tight deadlines, however, additional charges will apply depending on the volume of the order. Please contact us for more information.

No, our approach is different to that of other sporting goods manufacturers. At SubliSport, we don't offer stock items that can be returned. This is because all our products are made exclusively to your specifications and customisation, which means that there is no right of return on these items. We are committed to providing you with high quality products, designed especially for you, to ensure your complete satisfaction with every order.

If your order does not conform, whether due to production quality or a size problem, you can open a ticket in your dashboard. Simply attach a detailed description of the problem, together with photos or videos. Our customer service team will examine your request carefully and will exchange the products free of charge in the event of a manufacturing defect. Your satisfaction is our priority, and we will do our utmost to resolve any problems you may encounter with your order.

To make it easier for you to order several shirts for your team, we've set up a user-friendly tool for your ordering process. Once you've finalised your design, all you have to do is specify the size you want for each garment and whether it should carry a personalised name or number. Thanks to this intuitive tool, you can easily transmit all the data needed to personalise your shirts according to the preferences of each member of your team. In this way, we ensure that your order is processed with precision, and that each jersey perfectly matches the expectations of your players or staff.

If you notice a problem when you receive your order, don't worry, we're here to help! If your order doesn't conform, whether due to production quality or a size problem, you can open a ticket directly from your dashboard. All you have to do is provide a detailed description of the problem, accompanied by photos or videos.

Our customer service team will carefully examine your request and will exchange the products free of charge in the event of a manufacturing defect. Your satisfaction is our absolute priority, and we will do everything in our power to quickly resolve any problems you may encounter with your order.

Sublimation printing has many advantages over traditional printing or flocking. Here are some of its outstanding features:

1. Crisp print quality: Dye sublimation delivers highly accurate print quality, enabling motifs, colours and design details to be faithfully reproduced.
2. Design diversity: With sublimation, you have unlimited creative freedom. You can create complex and varied designs, making it an ideal printing method for personalising sports goods.
3. Breathability and comfort: Unlike logos glued on at a later date, sublimation printing guarantees breathability at 100 % and great product comfort, because the fabric is not obstructed by additional elements.
4. Colour fastness: The sublimated colours remain intact even after many washes, offering excellent durability and a fresh look over the long term.
5. Print longevity: Sublimation is a durable method, because the ink penetrates directly into the fabric fibres, ensuring a hard-wearing print that won't fade over time.

In short, dye sublimation printing is the ideal choice for high-quality, durable and aesthetically appealing personalised sportswear.

Dye sublimation printing offers superior durability compared to other textile printing processes such as transfer printing. Unlike these methods, where the colours are simply printed onto the fabric, sublimation integrates the colours directly into the fabric fibres. This means that the colours do not fade in the wash, crease, crumble or deteriorate over time.

Thanks to this exceptional quality, sublimated sportswear is easier to care for and stays looking new for longer. They withstand repeated washings, intense training sessions and varied weather conditions without losing their shine or integrity.

By opting for sublimated products, you're investing in high-quality, durable sports equipment that will give you lasting pleasure in all your sporting activities. You'll be able to enjoy your equipment to the full without worrying about it deteriorating, making it a wise choice for demanding sports enthusiasts.

We are proud to manufacture all our products in Portugal and Bulgaria, favouring short distribution channels and ensuring compliance with strict ethical conditions. We meticulously manage the entire process of developing and manufacturing your equipment to ensure exceptional quality while keeping production costs under control, enabling us to offer you affordable prices. Your satisfaction and respect for our ethical values are at the heart of our commitment, and we are happy to offer you products that have been carefully designed under responsible conditions.

The quality of our products is an absolute priority for us! That's why we pay particular attention to where our materials come from. We favour short-distance sourcing from suppliers based in Italy, Spain, Portugal and Switzerland. This approach enables us to guarantee the high quality of our materials and to contribute to an ethical and responsible approach.

By sourcing locally, we ensure the reliability and excellence of our materials, resulting in products that are durable, high performing and comfortable. You can have complete confidence in our personalised sportswear, which is made from premium materials sourced for their superior quality.

As a company committed to sustainable development, we place sustainability at the heart of our vision. We are proud to say that 80% of our technical fabrics are made from post-consumer recycled polyester (PET) obtained from recycled plastic bottles. These recycled fabrics have the same properties and qualities as non-recycled fabrics, providing comfortable, hard-wearing and durable products.

This approach allows us to remove millions of plastic bottles from nature, helping to preserve our environment. We believe in the importance of minimising our environmental impact while offering high quality sporting goods. By choosing our recycled products, you are supporting our responsible approach and playing an active part in protecting our planet for future generations. Rest assured that we are firmly committed to this approach and that we will continue to favour environmentally-friendly choices in our manufacturing process.